Refund Policy

Privacy Policy for INNOVE COUTURE

At WEHN IN DOUBT, we strive to provide high-quality khadi and organic cotton fabrics with a focus on customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

  • Refunds are only applicable under the following conditions:
  • You have received a damaged, defective, or incorrect item.
  • The issue is reported to us within 48 hours of delivery.
  • The product is returned unused, unwashed, and in its original packaging.
  • A clear photo/video of the issue is shared for verification.

2. Non-Refundable Items

  • We do not offer refunds in the following cases:
  • Change of mind after purchase.
  • Color or texture variations due to screen display or lighting.
  • Fabric that has been cut, stitched, washed, or altered in any form.
  • Delay in delivery caused by courier partners or external factors.
  • Items returned without prior communication and approval.

3. Refund Process

  • Once your return is received and inspected:
  • We will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7–10 business days.
  • In case of COD orders, you may be requested to share your bank details for a direct refund.

4. Return Shipping Charges

  • If the error is on our end (damaged or wrong product), we will bear the return shipping charges.
  • In all other cases, the return shipping cost is to be borne by the customer.

5. Contact for Refunds

  • To initiate a return or refund request, please contact us at:
    📧 widsmn8733@gmail.com
    📞 +91 9821372650

Make sure to include your Order ID, issue details, and supporting images.